Call Analytics

Call analytics is the key to clearer insights of customer interaction and behaviour as it provides the bedrock on which a company can enhance customer satisfaction by improving the operational performance of employees. Veriva call analytics does this by allowing companies to analyse and quantify calls in the contexts that affect growth.

Real-Time Recording

Centralized Recording

Centralized recording and management provide organizations with immediate and ubiquitous access to the various suits of Veriva call recording systems we offer. Users of Veriva CMS can analyze and combine their call recording data into a central depository on the cloud, allowing data from multiple sources to be accessible from a central system.

Cloud Storage

Compliance Recording

Veriva compliance recording ensures that you meet regulations at the most affordable price within the shortest implementation time. With an increased need to mitigate risks, firms such as contact centers and financial traders must keep record of every single conversation from and to the customers.

Voice Recording, SMS & Email

PROVEN


Trusted by Tier-1 Banks

Primarily used by bankers who need millions of calls tracked and logged, VERIVA provides extensive call analytics and automated call tagging functions to track and monitor calls for regulatory compliance.

RESILIENT


Established in 24/7 Environments

To stay compliant, financial traders have to record all telephone conversations and electronic communications. VERIVA offers the perfect compliance recording solution for financial dealings, combining both app based and network based recording technology.

FLEXIBLE


Cloud and On-Premise Recording

Offering simple and cost effective cloud recording with on premise options, VERIVA satisfies real customer needs with same day ROI, making it more affordable to comply with corporate governance, risk and compliance management.

Our Solutions

Veriva call recording reduces misconduct risks by meeting compliance through faster response to regulators with anywhere/anytime accessibility.

Call Recording System

CRM Station consists of a customized solution to increase customer confidence through a complete approach in tracking customer call centre & interaction records.

Call Tagging & Transcriptions

Cloud call recording services and freedom to choose for both centralized and region-specific locations data repository, without comprising cyber-security guidelines.

Mobile Recording