Call Recording | Compliance | Call Tracking | Call Analytics

Call Recording System - VERIVA

Call Centres provide information and services to their customers, and in many instances, these types of services include identity verification through a series of questions. Given that complete and accurate records of such crucial exchanges are absolute necessities in the event of disputes, call recording has transcended the level of a mere “recommended" practice to a de riguer feature of any call centre.

This is especially so where money is involved, namely in share margin centres, credit card centres, phone banking centres and purchasing hotline centres.

Developed for the financial trading market, Veriva Call Recording System has proven track records thanks to its many sites installed worldwide spanning small to large trading environments.

Ultimately, Veriva has two very crucial effects: Veriva reduces a financial institution’s total cost of ownership (TCO) even as it helps the institution meet its legal and risk management standards.

 

Call Recording for Analog, Digital and VOIP lines

    • Voice Recorder for mix telephony interfaces on a single platform
    • Meets voice recording compliance regulations to ensure data integrity
    • Records both voice and data communications for every customer interaction
    • Triggers recording via Voltage, VOX, D-Channel or Continuous Settings
    • Flexible and configurable administration to meet different business recording rules
    • Friendly Interface ensuring minimal cost and in retraining
    • Audio mining with easy search and playback
    • Schedule Recording for storage optimization
    • Reporting tools for Supervision and Management
    • Live audio streaming and recording across IP based networks
    • Compatible recording with leading digital PBXs and dealerboard manufacturers

Veriva Sentinel is designed on a flexible and expandable open architecture concept using off the shelf PC components running on Microsoft Windows Operating Systems. Your organization will no longer incur high maintenance costs and overheads that are very often linked with proprietary systems.

Understanding that enterprises have different requirements in contact centre operations when it comes to balancing concerns for cost with loyalty and satisfaction; Veriva SentinelPRO’s interaction recording allows businesses to measure key indicators appropriately. In addition, Veriva SentinelPRO offers medium and large call centres with options on a modular basis depending on the requirement.

The Veriva 3i solution provides intelligent recording of VoIP interactions based on schedule, on demand or continuous recording, depending on user requirements in call centres. Most call centres seek specific solutions to meet their operation demands like training and quality monitoring, business intelligence with reporting from call recordings. Veriva 3i provides call centre managers with additional quality monitoring and multimedia recording options that improves business operations to automate and minimize human interactions in call centre operations, therefore maintaining and increasing efficiency.

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