Cisco Call Recording

Cisco Call Recording for On-Premise, and Cloud Plans

Cisco MediaSense Alternative - Cisco MediaSense announcement of End-of-Life and End-of-Sale

Cisco MediaSense customers who are facing issues with proprietary and End-Of-Life systems have lower replacement costs by using Veriva Call Recording. Veriva provides enterprises with lower subscription plans with instant cost savings when swapping over from other recording systems.

Veriva integrated call recording platform enable enterprises to share recording systems with almost instant implementation without high infrastructure costs. With Veriva,  enterprises can easily start using Veriva call recording plans to improve operation optimization within offices, reducing operation costs and minimizing duplicate roles. In line with cloud technology advancements, VERIVA call recording has evolved from a single recording architecture to distributed recording capabilities.

Key Features:

Anytime, anywhere access

VERIVA Centralized Management can be accessed via web browser. Any updates and patches for the solution will be seamlessly done, contrasts with desktop application based solution which requires installation on every PC.

Features: Multi-Language transcription option

Digitally record and transcribe to text in 8 languages (English-US, English-UK, Spanish, French, Portuguese, German, Mandarin, Korean, and Japanese) for easy reference.

Playback Call across offices or systems

This centralized solution enables user to search and playback calls, as well as export the recorded audio file from various offices.

Manage and monitor alert notifications across systems

Multiple call recording systems can be monitored to ensure maximum uptime service across locations. Support teams can react faster to fault detection, and resolve problems maintaining service levels.

Reporting Dashboard

Provide summary of information such as call trends, based on time and frequency, with comprehensive reports indicating health conditions of each call recording system.

Record Schedules

Review and update the recording schedule or apply record on demand feature is now easier.