SME Call Recording with tagging and transcription for On-Premise, Cloud & Hybrids

Veriva Sentinel is a complete call recording system suited for SMEs. Utilized by many, ranging from banking branch operations to business enterprises, to monitor businesses deals with customers. Call recording solutions are used by SMEs to record and monitor telephone callers, help desk, customer care, verification and back-end business processing. The most common reason to install a voice recording system by enterprises is to ensure the business is always “in control”. “In control” here means the managers of the business is constantly aware of the business operations with records to check as and when necessary. Businesses that do not require voice recording are businesses that do not have any communications performed over the phone, which is virtually none in today’s world. Veriva Sentinel, a mid-range recorder that offers scalability from small to medium enterprises with 4 lines to a maximum of 24 that complies with financial regulations. Veriva Sentinel is designed on a flexible and expandable open architecture concept using off the shelf PC components running on Microsoft Windows operating systems.


Veriva Sentinel Features

  • Stand-alone 19” (4U) rack mount chassis hardware;
  • Customizable auto detection via Vox or PBX Events to start and stop recording;
  • 4 to 48 channels (Analog/Digital), or 30 channels ISDN /BT Megalink;
  • Online Archive Storage of 50,000 hours as standard with optional RDX media storage;
  • Independent system health alerting module with netsend & email capabilities;
  • Continuous and schedule recording functions with synchronous and sequential playback functions;
  • Detail Call Recording display with Caller ID (Telco dependent), Call direction, Agent Name, Colour Flags and Tagging for easy retrieval;
  • Reporting Tools with Daily, Weekly or Custom Settings;
  • Upgradeable storage, RAID 5, Hot Swap, RDX archiving etc.
Product ModelSentinel
Product VersionStandard
System Platform
System Hardware (Optional)4U - 19'' Rackmount Chassis
(2 PCI/PCI-e Slot)
Operating SystemWindows 7 Pro, Server 2012 R2
Minimum Channels4 for Analog /8 for Digital
Maximum Channels48
Hard Disk RAID availableNo
Online Storage Capacity (hours)50,000
Standalone one unitYes
Required add-on computer for accessNo
Archive Storage MediumRDX, Network Storage
Line Interface Type
Analog PSTNYes
Digital PABX ExtensionYes
PCM 30Yes
Compression Algorithm Employed
Multiple algorithms supported?Yes
Compression Algorithm SupportedMS GSM as standard (option available for G.711,G.723,G.729A)
User Selectable Algorithm?Yes
Default Compression Algorithm UsedMSGSM
Default Compression Ratio13 Kb/s
Channel Name CustomizationYes
Interface Type for User Control
(*Optional - Not included in Price)
Monitor,Keyboard & Mouse
User Administration CreationYes
Recording Mode Trigger
Line Activity (VOX)Yes
Off Hook DetectYes
Ring tone DetectYes
Continous RecordingYes
DTMF DetectYes
Caller ID DetectYes
Relay ContactYes
On-Demand RecordingYes
Schedule RecordingYes
Search & Retrieval Criteria
Dialed Out Number (DTMF)Yes
Analog Incoming Caller IDYes
Start Date & TimeYes
Call DirectionYes
Call DurationYes
Caller ID for ISDNYes
Caller ID for Digital PABXYes
Transaction IDYes
User FlagsYes
Agent Login NameYes
User CommentsYes
Remote Client Access Software
Remote Network AccessYes
Call Centre Agent Log-InYes
Screen CaptureNo
Multiple Channel PlaybackYes
Total Synchronous Playback Channels4
Total Sequential Playback Channels10
Variable Speed PlaybackYes
Variable Pitch PlaybackYes
Live Monitoring on LocalYes
Live Monitoring Access NetworkYes
Reporting ModuleYes
Audit TrailYes
Security LogYes
Email Alert for AlarmsYes
Audible Alarms
Application HangYes
Line Interface Board FailureYes
Activity Threshold ExceededYes
Hard Drive Impending FailuresYes
Archive Drive FailureYes
Alarm Outputs InterfaceYes
nstant Alarm Popup across networkYes
Other Features
Agent EvaluationNo
Quality MonitoringNo
Comment Field for each callYes
Synchronize Screen & Audio PlaybackYes
SDK/CTI Interface CapabilityNo