Cloud Recording

Features


Call Traffic Capacity per seat

Call Storage Limit per seat

Unlimited Retention Period

Caller ID

User Rights Management

Dashboard Display

Selective Recording/Schedule Recording for individiual channels

Sequential Playback of up to 10 calls (via web access)

Speech Transcription & Emotion AI Capacity

Live Wallboard Statistics for Monitoring Call Centre Metrics

Email integration for Alarm

Synchronous Playback of up to 4 calls (via web access)

Call Reporting

Call Analytics

Call Tracking and Quality Assurance Monitoring

Basic

- 500 calls per month

- For storing and managing call data records

- Call Recording is not available

- 5 GB per month capacity for call data records only

Standard

- 500 calls per month

- 25 calls per day for 25 working days per month

3.5 calls per hour for 8 hour workday with 1 hour lunchbreak

- Averaging 42 mins on the phone every hour for 7 hours

- 15 GB per month capacity OR 100 recorded hours

- 100 recorded hours per month OR 12 mins per call for 500 calls per month

Professional

- 1000 calls per month

- 40 calls per day for 25 working days per month

- Spends 8 hours in total each day on the phone for 25 working days each month

- 30 GB per month capacity OR 200 recorded hours

- 200 recorded hours per month OR 12 mins per call for 1000 calls per month

Enterprise

- 1500 calls per month

- 60 calls per day for 25 working days per month

- Spends 12 hours in total each day on the phone for 25 working days each month

- 50 GB per month capacity OR 300 recorded hours

- 300 recorded hours per month OR average 12 mins per call for 1500 calls per month

Optional Modules for all Tiers


Speech Transcription & Emotion AI

Speech Transcription per seat per month

Emotion AI Analytics per seat per month

Basic

Standard

Professional

Enterprise

Supervisor Licenses


Call Playback Supervisor License

Call Reporting Supervisor License

Call Tracking Supervisor License

Call Analytics Supervisor License

Basic

Standard

Professional

Enterprise