Each subscriber is provided with a personal access details containing the web access, username & password for playback via browser during first time registration. Or you can refer to your provider to assist you.

The recorded file may be corrupted and cannot be restored. This problem lies with the recording driver that is included into the firmware, made by the phone manufacturer. And we cannot fix this problem.

There are some phones that require additional settings, on the phone itself that goes into locked / battery saving mode. An example case is “Screen Timeout” (or it can be similar to this). Please try to increase a longer timeout and retry by recording a new conversation.

All recorded calls are stored in Cloud storage directly and not in device storage.
If you have lost your phone please report to your company as we don’t provide mobile phones to customers.
If you have reset your phone to factory reset option, you are required to reinstall the Veriva Mobile application and register the configuration details again. Or you can refer to your provider to assist you on the registration.

Please ensure your mobile device is online or connected to the internet. Also ensure that your phone has a SIM card installed before installing Veriva Mobile application into your mobile phone.

Android 9 and below. We do not support iOS at the moment. Please refer to device compatibility list before subscribing for Veriva Mobile call recording app.

When you’re on a call, do you see s Recording Button? If yes, your phone is supported. If no, please contact us at support@mobiva.net and provide us with a scrren cap of your Device information and send to us.

To ensure Veriva Mobile application is running, please open Veriva Mobile Application icon, and let it run in the background after rebooting the mobile phone. If Veriva Mobile application is not running in the background, you are unable to retrieve the recorded calls made, Veriva Mobile application was not actively running.

Each call made are depending on your telco charges. Veriva Mobile does not charge every call that you made. The charges will depend on the data package you have subscribe to your telco, as Veriva Mobile requires internet access to perform uploading of the calls to the cloud storage.

Yes you are able to install the application BUT you are not able to continue with registration as the license key provided is only for one username & a unique device ID.

Depending on your subscribed plan, the call hours storage can range from 30 hours, 80 hours or 100 hours. Each subscription comes with the stated no. of storage in call duration hours. As long as the subscription is active, you will be able to access your calls.

All recorded calls are stored for another 30 days before they are being deleted. Please ensure you save your calls by downloading them before your subscription ends or reactivate your account before it is permanently disabled.

“Holding Account” status means you do not have an active subscription and you can only view your recorded calls, but not replay and download. You can proceed to delete calls only. If you want to access other features, you will need to reactivate your account.

Example: The current active subscription storage of X hours in your account has reached its limit. You can clear storage space by deleting or upgrade to a larger storage. Each storage upgrade is 30, 80 or 100 hours, calculated on a monthly basis.

In some phone models, the other party may be very soft or there is no audio at all. Please download the call and replay in any PC audio player that supports .wav file. Depending on the audio player functions, you can increase volume to check if there is audio from the other party. We always recommend you to download our trial app that is free for 14 days before subscribing to Veriva Mobile. Please refer to the device compatibility list, to check on supported functions before subscribing.

We have received similar cases due to different Android systems, depending on the manufacturer. We are unable to provide you with a 100% guarantee that all SMS can be recorded, as there are many versions of Android in the market. We recommend that you perform a periodic check on the recorded SMS.

We have received similar cases due to different Android systems, depending on the manufacturer. We are unable to provide you with a 100% guarantee that all calls can be recorded, as there are many versions of Android in the market. We recommend that you perform a periodic check on the recorded calls.

You can submit a request to our support to check on our product roadmap. We gradually release updates to features and compatibility depending on customer demands. If we do not support your phone model, we suggest you subscribe to Veriva Mobile on a compatible device.

Please click on forgot password or username. You will need to insert your registered email address for the system to send you an email link to reset your password.

Please ensure you have selected the correct language before transcription, as the engine is unable to automatically detect language before transcribing. Transcription credits will be deducted although the results is incorrect.

Please ensure you have selected the correct language before transcription, as the engine is unable to automatically detect language before transcribing. Transcription credits will be deducted although the results is incorrect.

Transcription is an extra feature provided by Veriva Mobile for users to view the content of the conversation, using a speech to text engine. Current supported languages include English (US), English (UK), French, German, Portuguese, Mandarin, Korean, Japanese and Spanish.

Emotion detection has been a central piece of the puzzle to interactions. Veriva Mobile Emotion AI Analysis provide users with more accurate interactions by understanding their emotional state. Veriva Mobile analyses social attitude and sentiment by detecting each caller’s mood, whether happy, angry or disgusted.

Social Attitude include Openness, Conscientiousness, Extraversion, Agreeableness and Emotional.

Sentiment analysis include emotion for Anger, Disgust, Fear, Joy and Sadness.

No. Any subscription purchased cannot be cancel or downgraded. Once you have subscribe, you will need to complete the Contract period.

Downgrading is allowed at the end of your expiry. During renewal, please select a lower plan. The revised plan will start after expiry of your current.

All credits in your plan will be utilized accordingly to the no. of minutes used to transcribed the entire call duration.Example: if the call duration is 5 minutes, a total of 5 minutes credit will be deducted.

No. You cannot extend call storage period without an active subscription.

You can select the download file link and save a copy to your PC for your own storage.

Yes. You can select Export to File in the playback list to generate a list of recorded calls or SMS for your reference.

No. You cannot select multiple recorded calls to download.

In the playback list, you can refer to Transcription column where a marker is indicated for files that have been transcribed before.

In the playback list, you can refer to Sentiment and Social Attitude column where a marker is indicated for files that have been analyzed before.

Google Chrome and Internet Explorer version 11.

We recommend you to use a PC when managing calls as the mobie device screen may have some restrictions, especially in Emtional AI Analytics or transcribing.

Yes, you can use Google Chrome on your iphone to access playback of calls. However, for other extra functions, we recommend you use a PC.

Please go to your mobile phone settings and check whether if GPS location is enabled for Veriva Mobile. And you have disabled power saving feature in your phone for Veriva Mobile.

Please go to your mobile phone settings and check whether if GPS location is enabled for Veriva Mobile. And you have disabled power saving feature in your phone for Veriva Mobile.

Please ensure you have an active WIFI or Data access (3G/4G). Calls are uploaded using data access provided by your telecom.

No. All account is tied to your Google or Enterprise account. Please speak to Google or your provider for any transferring options.

No. All storage location are depending on your geographic location and it is automatically assigned.

Yes. You can change your email address in your user profile.

Please open Veriva Mobile and select User Profile to view details of your subscription plan.

Each user account allows up to 5 devices. All devices that are installed with Veriva Mobile will be displayed together in playback list, and calls made by the device name will be shown.

There are many mobile voice applications in the market. However most of these application are designed for B2C market, where each user can only see their own device. Veriva Mobile provide customers with ability to monitor devices/staff across departments with a single log-in. You can refer here for other similar single device mobile voice recording application – https://play.google.com/store/search?q=mobile%20voice%20recording&c=apps&hl=en

All enterprise customers can manage call records from their PC using Google browser to access recorded information. The access is via secured log-in with your username and password, based on user policies set by your administrator.

Veriva Mobile has a list of compatible mobile phone models that has been tested. As each phone model has its own proprietary Android OS, not all mobile devices can be recorded clearly. Please refer to our FAQ website for listing of the compatible devices.

Veriva Mobile current release version is only for Android phones. A new release for iOS is currently in development. The release date is unknown for now. We will announce the release, once its available.

Yes, you can however these mobile phone models needs to be Veriva Mobile compatible. As this is an enterprise solution, we suggest you check with VADS, on the phone models that are available as part of your corporate account.

Veriva Mobile B2C/public version is available in Google Playstore. However, it has limited features and it is not recommended to use the public version inside an enterprise.

Veriva Mobile tries it’s best to ensure the privacy of users. However, most SaaS products face this trust problem. Every company has both kinds of data namely sensitive or non-sensitive. We highly recommend you to start with recording of non-sensitive data, like enquiries and support. Should you need to record sensitive data, you are required to host your own infrastructure to store data, which is very costly to setup. In this case, we can setup a discussion with our VADS data center team to understand your needs better.

The price of a monthly subscription plan is lower than most mobile telco plan at RMXX. It comes with 100 hours of storage per device/user.

Veriva Mobile plans start from a minimum of 10 devices/lines. If you have less than that, we suggest you use the public version, or purchase the minimum of 10 lines to have enterprise features.

As this is an enterprise solution, Veriva Mobile plans start from a minimum of 1 year. Customers cannot downgrade their plans or reduce their subscription within the contract period.

The price offered by your provider is a very competitive price with full features of Veriva Mobile enterprise version. Public versions does not have centralized management across devices that include call reporting and data archiving options, across devices.

Please refer to the different type of business users according to verticals we have submitted as part of business type features

Reporting Templates are based on call information that we gathered from the mobile phone. Our reporting templates cannot include data that are not within our solution. To see samples, please contact support for more information