Compliance Mobile voice recording meets MiFID II with recording Voice, & SMS interactions.
Mobiva Mobile Recording
Compliance Mobile recording is offered globally to financial institutions as part of their compliance recording imperatives. To this effect, Mobiva mobile recording is designed to ensure transparency to users with adequate control to meet the stringent demands of corporate governance. Given that, globally, financial institutions paid fines to the tune of US$321 billion during the 2007-2008 financial crisis for breaches of regulatory compliance, the most immediate challenge they face is to have centralized data repositories to store and monitor customer interactions.
Mobiva provide financial institutions with cloud call recording services and the freedom to choose data repository for both centralized and region-specific needs without compromising cyber-security guidelines. Seamlessly integrated to any existing compliance banking infrastructure, customer interactions are recorded, encrypted and stored to your requirements.
Mobiva monitors and records voice, and SMS interactions across smartphones and uploads all records to the cloud for long term archiving, and retrieval with disaster recovery and data protection management policies. Adapted to banking requirements, Mobiva mobile recording application assists you to meet FCA and MiFID II regulations instantly without infrastructure costs.
Mobiva – Mobile Voice Analytics
A Mobile Recording Solution that meets financial regulations, providing added value of:
- Centralized Storage on the Cloud;
- Gain insight to customer behaviors with Business Analytics to create new revenue stream;
- Maintain customer’s trust by monitoring employee behavior across phone, & SMS;
- Digitally record and transcribe to text for easy reference;
- Web portal access with dynamic search filters;
- Colour Flags with remarks tagging.
- Tagged with call metadata to preserve call interaction and integrity.
Integrated with GPS
- GPS Call Tag – Perfect for location monitoring during a call;
- GPS SMS Tag – Keep track of movements independent of a call-in-progress;
- GPS Tracker – Periodic GPS tracking based on customizable.
Mobiva – Preserving business integrity in an agile world
- REDUCE FINES with reduce financial misconduct;
- MAINTAIN REPUTATION preserving business integrity;
- EMPOWER EMPLOYEES while remaining compliant;
- IDENTIFY NEW REVENUES by gaining insight into customer behavior;
- INCREASE PRODUCTIVITY by understanding mobile workforce traits;
- RETAIN CUSTOMERS by resolving issues faster with proper data records for audit and investigation.