Knowledgebase Rivastor – EmoTexAI – FSI



Rivastor EmoTexAI is a platform that empowers you to leverage ethical social media listening for your financial institution. It gathers data from publicly available social media posts and discussions to provide valuable customer insights. This allows you to understand customer sentiment, identify trends, and make data-driven decisions regarding products, services, and overall customer experience.

Rivastor EmoTexAI focuses on ethical data collection practices. It gathers data only from publicly available social media posts and discussions. This ensures user privacy is respected throughout the process.

Setting up Rivastor EmoTexAI is a simple process. You’ll create an account, connect the platform to relevant social media channels, and establish a list of keywords to track conversations about your financial institution.

The platform generates comprehensive reports and dashboards that translate collected data into actionable insights. These reports include sentiment analysis over time, topic modeling to identify common themes in conversations, and brand perception analysis to understand customer sentiment towards your financial institution.

By monitoring social media conversations, you can identify customer concerns and proactively address them. This allows you to improve customer service interactions and build stronger customer relationships.

Absolutely! The insights from social media listening can inform strategic decisions regarding financial products, services, and overall customer experience. You can leverage this data to understand customer needs and preferences, allowing you to develop offerings that resonate with your target audience.

By monitoring social media, you can identify negative sentiment online and address it promptly. This demonstrates a commitment to customer satisfaction and helps you manage your brand reputation effectively.

Rivastor EmoTexAI typically provides training and support resources to help you get the most out of the platform. This may include user guides, tutorials, or even customer support channels.

Rivastor EmoTexAI prioritizes data security. Since it focuses on publicly available data, privacy risks are minimized. However, it’s always recommended to consult with your institution’s IT security team to understand any specific security considerations.

Rivastor EmoTexAI offers different pricing plans depending on the features and data volume required by your financial institution. It’s recommended to contact our sales team to discuss your specific needs and obtain pricing information.


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