ABOUT VERIVA SYSTEMS
Veriva has been providing compliance management solutions to banking and financial institutions for the past two decades. Today, Veriva offers transformative business management tools to get your business ready for the next normal. Our cloud-based business mobility solutions help organizations to recover operational efficiency and productivity while adhering to corporate governance and regulatory compliance guidelines. Veriva enables businesses to align resources effectively and become more dynamic with digital transformation.
We simplify critical customer interaction records by combining visualization with data analytics.
MOBIVAHumanizing customer experience with workforce mobility.
An end-to-end Customer Experience Management Platform combining customer interactions with operational work flow to ensure consistency in customer’s experience across channels and devices. Designed for organizations of any size to archive, visualize and analyze captured customer interaction data using call analytics, mobile messaging and workforce mobility solutions on a single platform.
Messaging
A2P emotion-based messaging with an actionable intelligence dashboard.
Workforce Mobility
Transform paper-based operations to a digital mobile platform.
Veriva Mobile
Veriva Mobile is a cloud-based archiving solution that consolidates multimedia communications transpired on a mobile device to a single centralized system.
VERIVACloud based end to end compliance management platform.
Veriva Platform is a cloud-based end to end compliance platform designed for financial institutions or any businesses that need to be compliant to regulatory guidelines. The Veriva Platform offers automatic recording and archiving of virtual meetings and audio recordings. All files recorded are stored on the cloud securely to meet the compliance guidelines. Organizations can view insights using our data analytics module on their employee or customer interactions and maintain proper bookkeeping of customer transactions under financial compliance guidelines.
Cloud Storage
In line with cloud technology advancements, VERIVA call recording has evolved from a single recording architecture to distributed recording capabilities.
Call Tracking
Veriva integrated call tracking application automatically tag calls based on defined criteria for categorizing your calls within a contact field.
Call Analytics
Veriva Call Interaction Analytics reporting templates are readily available for end-users that are unfamiliar with database and processing tools for big data.
Call Recording
Veriva integrated call recording platform enables enterprises to share recording systems with almost instant implementation without high infrastructure costs.
Call Transcription
Automatically transcribe audio from multiple languages in real-time. Rapidly identify and transcribe the recorded conversation for text analytics.
Call Playback
Call replay via web access based on user policies. While listening to a call, you can include color-flags, add remarks, and download the call for your own storage.
Quality Monitoring
Quality monitoring integrated with call recording encourages continuous agent development and improvement with invaluable real-time training, boosting agent’s knowledge and confidence.
Dashboard Statistics
The dashboard provides performance reports in both graphical diagrams for simplicity and overview of business metrics for quick comparison between time-periods.