ACCEPTABLE USE POLICY

TABLE OF CONTENTS

Veriva Systems Acceptable Use Policy (AUP)

Effective Date: 10 June 2025

1. Introduction

This Acceptable Use Policy (“AUP”) governs the use of Veriva Systems Sdn Bhd (“Veriva”) services, platforms, and solutions (“Services”).
By accessing or using the Services, you agree to comply with this AUP.
Violation of this AUP may result in suspension or termination of your access to the Services.

2. Prohibited Activities

You may not use the Services to:

a. Illegal Activities

  • Violate any applicable local, national, or international laws or regulations
  • Engage in fraud, money laundering, terrorism, or criminal activities

b. Security Violations

  • Attempt to interfere with, compromise, or breach the security or integrity of the Services
  • Introduce viruses, malware, or other malicious code
  • Conduct unauthorized penetration testing or vulnerability scanning

c. Abuse and Misuse

  • Upload, transmit, or distribute content that is unlawful, defamatory, harassing, abusive, obscene, or otherwise objectionable
  • Send unsolicited mass communications (“spam”) or unauthorized advertisements
  • Engage in phishing or identity theft activities

d. Intellectual Property Infringement

  • Infringe upon the intellectual property rights of Veriva, third parties, or other users
  • Reverse engineer, decompile, or disassemble any part of the Services

e. Unauthorized Surveillance or Monitoring

  • Use the Services to conduct unauthorized surveillance or monitoring of individuals
  • Violate applicable data privacy or wiretap laws

4. Fair Use Policy

To ensure a reliable experience for all users, Veriva applies this Fair Use Policy (FUP) across all services.

a. Purpose

Our services are designed for fair and reasonable use. Excessive or abnormal usage that may impact system performance for others is not allowed.

b. Fair Usage Limits

We may set reasonable usage thresholds for resources such as:

  • API calls
  • Data storage
  • Bandwidth
  • Processing load

Usage that consistently exceeds these limits may result in:

  • Slower response times
  • Temporary access restrictions
  • Service suspension until the next billing cycle or plan upgrade

c. Notifications

We will notify you if your usage approaches or exceeds the fair usage limit. You may be advised to upgrade your plan if continued high usage is expected.

d. Service Protection

Activities that damage system stability, such as automated abuse or denial-of-service behavior, are strictly prohibited and may lead to immediate action.

e. Contact and Review

If you believe fair use actions were applied incorrectly, you may contact us at legal@verivasystems.com for review.

5. Customer Responsibilities

You are responsible for:

  • Ensuring that your users comply with this AUP
  • Maintaining the confidentiality of your accounts and access credentials
  • Promptly reporting any suspected violations to Veriva

6. Enforcement

Veriva reserves the right to investigate suspected violations of this AUP.
If Veriva determines that a violation has occurred, Veriva may, at its sole discretion:

  • Suspend or terminate your access to the Services
  • Remove or disable access to content that violates this AUP
  • Report illegal activities to appropriate law enforcement authorities

Veriva shall not be liable for any losses incurred due to actions taken in enforcing this AUP.

7. Updates to This AUP

We may update this Acceptable Use Policy from time to time.
Material changes will be communicated through our website or by direct notification.
Continued use of the Services constitutes acceptance of any updates.

8. Contact Information

If you have questions about this Acceptable Use Policy, please contact:

Legal Department
Veriva Systems Sdn Bhd
Email: legal@verivasystems.com