Call Tracking module is offered as an optional enterprise feature, to enable call tagging with customer information during call interaction. Call Tracking generates new leads without expanding your resources, by providing sales professionals with complementary product as cross selling options. Tagging of significant details of the customer’s wants, allow sales professionals to correlate customers to the offered product.  Agent communications are monitored to ensure efficiencies, and potential customers are flagged and monitored closely, until the sale is completed. In the call tracking application, labels and drop-down choices are customizable, based on business processes. With pertinent information being captured, managers can monitor effectively based on call outcomes.