Technology in the CloudIntegrated Call Recording Platform
In line with cloud technology advancements, VERIVA call recording has evolved from a single recording architecture to distributed recording capabilities.
Veriva integrated call tracking application automatically tag calls based on defined criteria for categorizing your calls within a contact field.
Veriva Call Interaction Analytics reporting templates are readily available for end users that are unfamiliar with database and processing tools for big data.
Veriva integrated call recording platform enable enterprises to share recording systems with almost instant implementation without high infrastructure costs.
Automatically transcribe audio from multiple languages in real-time. Rapidly identify and transcribe what is being discussed, even from lower quality audio.
Call replay via web access based on user policies. While listening to a call, you can include color-flags, add remarks, and download the call for own storage.
Integrated with call recording, quality monitoring encourages continuous agent development and improvement with invaluable real-time training, boosting agent’s knowledge and confidence.
Dashboard provides performance reports in both graphical diagrams for simplicity and overview of business metrics for quick comparison between time-periods.
Cloud based end to end compliance management platform.
Veriva Platform is a cloud-based end to end compliance platform designed for financial institutions or any businesses that needs to be compliant to regulatory guidelines. The Veriva Platform offers automatic recording and archiving of virtual meetings and audio recordings. All files recorded are stored on the cloud securely to meet the compliance guidelines. Organizations can view insights using our data analytics module on their employee or customer interactions and maintain proper book keeping of customer transactions under financial compliance guidelines.