VERIVA MOBILE RECORDING
VERIVA MOBILE RECORDING APPLICATION (ANDROID 9 & BELOW)
Veriva Mobile Recording Application offers an automatic way of recording mobile phone calls and text messages for enterprises. Once a call or a message is recorded, it is stored on the cloud or in the company’s dedicated server and are available for playback and download at any time within the company’s Central Management System (CMS). In addition to capturing of voice and SMS interactions, Veriva Mobile has integrated GPS (Global Positioning System) location tracking to provide additional tracking and monitoring capabilities to enterprises.
Veriva Mobile Centralized Management System is a multi-tenant platform that enable enterprises to access different systems/devices from a single location, with the ability of sharing recordings privately. Users of Veriva Mobile are provided with a web access to Veriva Mobile CMS for accessing interactions captured by each device. Managers of Veriva Mobile are provided with administrator access to view team members interactions and location tracking information.
COMPLIANCE FOR FINANCIAL INSTITUTIONS
Veriva Mobile provide financial institutions with cloud call recording services and the freedom to choose data repository for both centralized and region-specific needs without compromising cyber-security guidelines. Seamlessly integrated to any existing compliance banking infrastructure, customer interactions are recorded, encrypted and stored to your requirements.
Veriva Mobile monitors and records voice, and SMS interactions across smartphones and uploads all records to the cloud for long term archiving, and retrieval with disaster recovery and data protection management policies. Adapted to banking requirements, Veriva Mobile Recording Application assists you to meet FCA and MiFID II regulations instantly without infrastructure costs.
VERIVA MOBILE VOICE ANALYTICSA Mobile Recording Solution that meets financial regulations, providing added value of:
Centralized Storage on the Cloud
- Gain insight to customer behaviors with Business Analytics to create new revenue stream;
- Maintain customer’s trust by monitoring employee behavior across phone, & SMS;
- Digitally record and transcribe to text for easy reference;
- Web portal access with dynamic search filters;
- Colour Flags with remarks tagging.
- Tagged with call metadata to preserve call interaction and integrity.
Integrated with GPS
- GPS Call Tag – Perfect for location monitoring during a call;
- GPS SMS Tag – Keep track of movements independent of a call-in-progress;
- GPS Tracker – Periodic GPS tracking based on customizable.
Veriva MobilePreserving business integrity in an agile world
- REDUCE FINES with reduce financial misconduct;
- MAINTAIN REPUTATION preserving business integrity;
- EMPOWER EMPLOYEES while remaining compliant;
- IDENTIFY NEW REVENUES by gaining insight into customer behavior;
- INCREASE PRODUCTIVITY by understanding mobile workforce traits;
- RETAIN CUSTOMERS by resolving issues faster with proper data records for audit and investigation.