FAQ

Mobiva Jobtracker

Jobtracker (Paid)

To use Mobiva Jobtracker, download from Huawei App Store or Google Playstore. You will need to use your organization’s permission to start using. Obtain a user account from your IT Administrator that is preconfigured with your company email address and select First-time login if you have never login before. It’s quite straightforward and easy to use.
Google Playstore: https://play.google.com/store/apps/details?id=mobiVA.jobtracker

Your organization must have an active subscription plan and your IT administrator must create an account for you using the company’s email address and mobile number. Each user account is tied to your mobile number. Download the Mobiva Jobtracker User app and sign in using registered email & phone number given.
Google Playstore: https://play.google.com/store/apps/details?id=mobiVA.jobtracker

Alerts are created by the company’s administrator when there is an important announcement. It is an in-app message broadcast created in CMS.

Setting up emergency contacts allow a user to quickly send an SOS message to your designated contacts for help. When you enable the alarm, a text message with your current location will be sent out. Please ensure you confirm to send out this message in your phone’s text messaging window. A confirmation is required to prevent accidental SOS calls.

Mobiva Jobtracker app is used to monitor work attendance and health being of mobile employees and gig workers. When you clock in to begin your workday, a health declaration is included for the organization, ensuring the well-being of workers.

Questions in relation to your health is important for the organization to perform contact tracing. It enable us to work more efficiently in helping you as time is the essence for outbreak containments.

Jobtracker is provided by your organization and information is accessed by the respective administrators of your organization only. We do not share your information. You can refer to our license agreement at https://mobiva.net/licenseagreement/ and our privacy policy at https://mobiva.net/privacypolicy/

Please check if any of the conditions below applies to you, and follow the suggested steps.
You have a foreign mobile number that is from a country Mobiva Jobtracker doesn’t have a presence in.
Your phone’s SMS filter is switched on.
You are in an area with poor cellular connection.
You are using a non-mobile phone number.
If you are still unable to receive the OTP after following the steps above, reach out to us via Mobiva Jobtracker on Facebook https://www.facebook.com/MobivaSuite/

Don’t worry. Leave us your details in Facebook or email us and we will look into the matter and get back to you shortly. You can also go to our website https://mobiva.net/ and chat with us.

OTP authentication may fail if you have requested for more than one OTP.
Use the OTP in the latest SMS received and try again.
If you are still unable to authenticate with the OTP received, let us know via Mobiva Jobtracker App Facebook.

Please ensure you are logging in with your organization’s pre-assigned user account details. Your email address and mobile phone number needs to match before you can proceed. You can contact your orgnization’s IT Administrator to verify your user account details before retrying.

You organization’s IT Administrator or managers can suspend your account or your account was automatically suspended after more than three (3) attempts to log-in with invalid account details. You can contact your organization’s administrator to unlock your account.

If your account is new and have never been authenticated by Mobiva Jobtracker, click on First-time login. Ensure you are using the pre-configured email address and mobile phone number given by your organization. Follow through the registration process to obtain verification codes by email and OTP.
If you are still unable to login, let us know through our chat support at https://mobiva.net.

You cannot change the email address and phone number that you have registered with Mobiva Jobtracker. If you require changes, please contact your organization’s administrator. Mobiva Job tracker is an enterprise solution that is controlled by your organization.

You can update your profile picture only by pressing the round icon at the top left of the Profile Page. Profile information cannot be edited as it is controlled by your organization. Choose an image from your camera or via the gallery to change your profile image.

Your user account details can be found in Settings of Mobiva Jobtracker. You can provide your administrator with the info for user related issues. Emergency Contacts can be changed by selecting the Contacts button or adding of mobile numbers. Click on Save when you have entered the mobile numbers for emergency contacts.

You can chat with us at https://mobiva.net if you have any queries, we’re available to help.

Some quick tips to help you get the best support experience possible:
Update now In most cases, simply updating to the latest app will fix issues

A reminder not to upload any sensitive personal information such as credit card details. Mobiva Jobtracker shall not be liable for any files uploaded or any disclosure of such information.

We are really sad to see you go and we always strive to serve you better. We are here to help and want the opportunity to resolve any issues you may be experiencing with your account.

By deactivating your account, you are also cancelling Mobiva Jobtracker and forfeiting any points, rewards and other related benefits. If you join again in the future, your previously unused Coins or Rewards cannot be reinstated. Once deactivated, your Mobiva Jobtracker account becomes inaccessible, unrecoverable, and permanently closed.

If you would still like to deactivate your Mobiva Jobtracker account, please contact your organization’s administrator or if you are the organization’s account holder, please contact us through https://mobiva.net via the chat function or email to support@mobiva.net.

If you’re unable to update an alert service or request services, you may be having GPS issues.
Enter flight mode for 5 minutes in Android, by opening your device’s Settings app.
Under Wireless & Networks, tap more. Tap Airplane mode to turn on or off.
If your app won’t open, respond, unexpectedly quits, or shows an error, you can take the following steps.

Check connectivity
Launch your internet browser, type www.google.com and tap Go. If the page fails to load, you may have internet connectivity issues. Check your device manual or internet service provider to restore your connectivity before trying Mobiva Jobtracker again.

Check for Updates

In Android,
Open Settings, look for Software Updates and tap Manually Update. This will search for available updates, and update your Android OS as required. Open Google Play or Huawei App Gallery and tap My apps & games. If a Mobiva Jobtracker update is available, tap Update.
Restart App

For Android
Hit the Recent apps button, find Mobiva Jobtracker and swipe it to the side to close the app. Relaunch Mobiva Jobtracker.

Restart Phone
Press and hold the power button to turn off your phone. Press the power button after a minute to turn on your phone and launch Mobiva Jobtracker.

Reinstall Mobiva Jobtracker app.

Mobiva Jobtracker app supports Android smart phones only and IOS users will need to use our web portal to receive job alerts or register an account via web through https://enterprise.mobiva.net.

The minimum requirements for Android OS to run this application is Android version 5.0 and up.

No, the app requires a Wi-Fi or mobile data to send and receive information.

Limited functionalities are given if you do not allow GPS access, like map loading and submission of self-declaration assessment. Without GPS, you wont be able to send your current location to your emergency contact when help is needed. You can still receive alerts and jobs. However, if you are accepting assigned jobs, please ensure your GPS is enabled to provide your organization with your location in order to fulfill delivery tracking requirements. We highly recommend you to turn on GPS for the app to function smoothly.

If you have forgotten your password, please request your orgnization’s administrator to reset your password to your email address. You cannot reset the password yourself.

Please contact your organization’s administrator to perform account validation. As your mobile phone number is used by another user account, you are not allowed to create a new account. Mobiva Jobtracker does not allow mobile phone numbers to be duplicated across users. If you are the organization owner and requires support, please connect with us through chat at https://mobiva.net or email us at support@mobiva.net.

Although Mobiva Jobtracker is running in the background to ensure you receive alerts and new jobs, your information like GPS location is not collected automatically. GPS information is only obtained when you accept a job and perform the task.

If this happens, try restarting the app. It may also be due to no connection to the internet or you have disabled Mobiva Jobtracker’s access to GPS. If it doesn’t work, you can email us at support@mobiva.net or reach us via chat through our website at https://mobiva.net.

A siren will start and an SMS with your current location will be automatically created in your phone’s messaging and you need to confirm before it is sent to your emergency contacts.

If there are company announcements or new alerts, all notices will be displayed here.

Click on the Settings tab and press Log Out. Insert your password follow by confirm.

When a job is assigned by your organization, you will receive an alert and the case is listed in Jobtracker tab of the home screen. Ensure you are clocked in during working hours.

If you have requested for a job/service from Mobiva Jobtracker app, when a rider/vendor accepts and starts working on the job, you will receive a notification. For delivery jobs, when the rider is enroute to your location, a notification is sent to you with the rider’s current location. You can view the location of the assigned rider.

Once a rider is assigned to your job and he is enroute, you will receive an SMS with the rider’s location.

Unregistered email address where the account is not preconfigured by your administrator. Please contact your administrator.

The password entered is invalid. Please enter your registered email and press reset if you have forgotten your password.

Your user account is not authorized for mobile app use. Please contact your administrator to allow access.

Your phone number is already registered in the system. Please contact your administrator to remove the previous registration details or make changes as the system does not allow duplicated phone numbers.

Jobtracker Team Leaders

EMT service requests are received as alerts in Mobiva Jobtracker mobile app. These requests are displayed in Cases. Inside cases, you can view requests by selecting Assign Jobs. Jobs pending dispatch instructions will be listed for you to assign to your EMT members within your team.

You can select View team location in My Jobs screen. A map with each team member’s location is displayed using location markers.

Team member locations is displayed only if they have clocked in. GPS locations can only be obtained if the team member is clocked in and team leaders can only view his team locations within a 200 km radius.

In Mobiva Jobtracker app, jobs are displayed with current status when a team member updates. Each job is tracked from the time of job acceptance, enroute (on-the-way), arrival, job in progress and completion. Jobs are displayed in Jobtracker.

The availability of each team member can be found in team status and a color code system for the member’s name is used. The color green means the member is idle and free to take up any new jobs, Blue means the team member is enroute and on a case, Red means the member is on a job currently and Grey means the team member is not clock in and unavailable.

Messaging using Mobiva Jobtracker app is possible by selecting a team member’s name from Messages tab. In Messages, you can view groups, contacts and alerts. In Contacts, just select the team member’s name to send a message.

Rider/Vendor

Rider/Vendors can cancel a job by pressing Cancel and insert remarks. Jobtracker Team Leaders will be notified.

If the picture is taken from your mobile device itself, it can be uploaded.

Yes Mobiva Jobtracker provide recording voice notes in jobs as additional information. However this feature can be disabled by your organization’s administrators.